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Document Chaos Is Everywhere. So Is Lector.

Health insurer, bank or public authority – documents land everywhere every day and have to be read, sorted and processed.
Lector knows the challenges of your industry. And solves them.

Government & Public Administration

Public administrations are under pressure: more applications, fewer staff, higher expectations on turnaround times. At the same time, document processes are often still entirely manual. Lector changes that.

The Starting Point

Countless documents arrive by post and have to be reviewed, sorted and filed correctly before anyone can even start working on them. On top of that, applications have to be checked laboriously for completeness and plausibility – missing fields, missing attachments, contradictory details. Both consume an enormous amount of time when done manually.

How Lector Solves It:

  • Accepts incoming mail through every channel – post (once scanned), email, beBPo (the special electronic mailbox for German public authorities)

  • Classifies automatically by document type and responsibility

  • Extracts the relevant data and files each document correctly or forwards it to the responsible unit

  • Checks applications for completeness and plausibility – missing fields, missing attachments, contradictory details

  • Detects missing documents and supplies ready-made wording for requesting them – to review and send

  • Produces structured summaries for case handling

Procurement and Operations in Public Administration

  • Procurement via EVB-IT (the German public-sector IT contract framework): licence with services and maintenance, EVB-IT System or EVB-IT Cloud – every contract type is supported

  • Operation in the cloud, hybrid (platform in your own data centre, AI inference in the EU) or fully on-premise

  • Input channels: post after scanning, email, beBPo/De-Mail (Germany’s legally binding email service), citizen portal and OZG online services (under Germany’s Online Access Act)

  • Connection to DMS and case-management systems (e.g. enaio, d.3), master-data matching, hand-over with transfer note

  • Phased introduction: pilot in 4–6 weeks, roll-out in 2–3 months – accompanied by our team

  • Evidence included: DPA, TOMs, data-protection assessment and EU AI Act classification (minimal risk)

The Result

Incoming mail is sorted, filed correctly and delivered – with no manual pre-sorting. Case handlers only ever receive complete, checked applications – including ready-made wording for any documents that need to be requested. Processing times fall measurably.

Request a Demo for Government & Public Administration

References

What OurCustomers Say

How Lector Makes Incoming Mail TR-RESISCAN Compliant

Anja Weigert Head of Service, Digitalisation & eGovernment Bezirk Unterfranken

As a regional provider of social assistance, Bezirk Unterfranken receives a large volume of extensive, but also heterogeneous and unstructured incoming mail. Since autumn 2022 we have been working with lector.ai GmbH to process our incoming mail in a TR-RESISCAN [the German federal standard for replacement scanning] compliant way, classify it in detail and route it automatically to the responsible case handler. We are very satisfied with the current progress of the project and with the work of lector.ai. Our approach of optimising our processes through the efficient use of an AI software solution has been confirmed, and we have been very competently supported along the way.

Hands resting on top of one another Bezirk Unterfranken

Your Industry Isn’t Listed?

Lector is industry-agnostic. If documents come in and data has to come out, Lector can help.
Give us a call – we’ll look at what’s possible together.

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